Staccato Sandals Wear &Nbsp Within One Hour; Consumer Returns Are Difficult To Protect.

August 24th, Italy, just bought in Wangfujing department store.

In the absence of an agreement with Wangfujing department store and Staccato counters, the Chengdu Jinjiang District Consumer Association coordinated Ms. Ming and Staccato, and Staccato finally compensated 118 yuan on the basis of seventy percent off of the price of shoes.

MS Ming told reporters that Staccato had not done enough reminders before buying, but shirking its responsibilities after the problem happened.

"Actually, the result I want is that they fix their shoes or change them for me."

In one hour, 400 yuan of new shoes ended with "bad".

It was raining cats and dogs in Chengdu in the morning of August 19th.

Ms. Ming's shoes in Jinjiang District are wet with rain.

So she took advantage of noon to rest at the local Wangfujing department store to buy a pair of Staccato worth 394 yuan sandals.

From the Wangfujing department store back to the office, in just an hour or so, Ms. Ming found that the shoe toe position of the new shoes was grinded out of two circular "small pits" and the vamp of the shoes was also blurred.

"This is too skew. The shoes of 400 yuan wear for an hour, which is more skew than the stalls."

Her voice was full of complaints.

Ms. Ming complained to the Staccato counter after work and asked for free repair or replacement.

Staccato categorically rejected her request that it was her personal responsibility to wash her shoes with water, which was irrelevant to quality.

In desperation, she had to find the Jinjiang District Consumer Association.

And the issue of drinking water has become the focus of competition between consumers and Staccato.

Inconsistent statement before and after sales

Ms. Ming stressed to the reporter of Kun Peng she also reminded the sales girl when she bought it. Because her shoes were wet and uncomfortable by the rain, she came to buy a pair of new shoes and put on shoes on the spot to pay for them.

She said, "I knew I was going to wear out when it rained. When I paid, I didn't tell me that shoes could not touch water.

Later, when I was leaving, she reminded me not to touch the shoes as much as possible, and I said, "but it's raining outside, so I have to go out, so what?"

The saleslady responds to 'a little water, no problem, just suck the water away'.

The sales lady's words seemed to let MS Ming eat the "reassurance", and she walked away with her new shoes confidently.

In order to avoid the rain "intrusion" into new shoes, Ms Ming specially returned to the office.

I didn't expect that during the minutes of waiting for the car, the shoes would be damaged, and not even as Staccato said, "sucking the water away" can be solved.

When you suck up, you find the soles are damaged.

Staccato has another explanation for whether consumers can adequately remind consumers before the sale.

Wangfujing Staccato counters told reporters at the Kun Peng news agency, when they had told consumers that it was not necessary to wear this shoe when it rained.

And the heavy rain in the world, and consumers still wear away.

Staccato also stressed, "sales personnel at the time of sale, tell each other how to handle shoes and matters needing attention.

At that time, the problem was clear.

As this is caused by human factors, it is not our quality problem, so it is not within the scope of the three package. "

Abstract: the "Italy Staccato" sandals bought in Wangfujing department store were damaged in less than an hour, and Ms. Ming of Jinjiang District, Chengdu, bumped into such bad luck in the first two days.

At that time, the quality assurance of the brand was not enough to buy it. She did not expect it to be unhappy and difficult to protect.

On the same day, the angry Miss Ming posted this sticker on a forum: "the Wangfujing department store sells the crooked goods, but it's not going to be changed too much."

Ms. Ming said that Staccato had a different attitude towards sales before and after sales.

Because of the failure of coordination, she had to find a Jinjiang District Consumer Association.

Consumer Association coordination: Seventy percent off original price concession compensation

On the second day, Ms Ming and Staccato salesmen came to Jinjiang District Consumers Association.

At first, Staccato only promised eighty percent off compensation to consumers on the basis of the original price.

Ms. Ming believes that the shoe surface itself has to be rubbed, and Staccato's sandals can neither touch water nor grind, which is itself a design defect.

Jinjiang District Consumers Association told reporters that this is not easy to solve.

The two sides concession, Staccato compensated the consumer with seventy percent off profits, and finally lost 118 yuan.

"At that time, if the car had been dragged down, it would take time and energy, so we had to compromise."

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Question: consumption paradox or trap?

Ms. Ming questioned, Staccato said before the sale of water, no problem, but after the sale of the responsibility to consumers.

It was also because of the rain that new shoes were to be worn, and new shoes were not allowed to touch the water. What's more, consumers were not fully reminded by Staccato.

Is this the "paradox" or "trap" of consumption?

In the process of consultation with Consumers Association and Staccato, Ms Ming once made a request, but was quickly rejected by Staccato.

She said, "if I wear shoes because of the rain, I will buy a pair of shoes that are exactly the same on sunny days and never wear them on rainy days.

If it still breaks down, Staccato will pay for the loss of two pairs of shoes.

But they don't do it. "

In MS Ming's view, the breakage of shoes is actually a "pulp drop" on the three card.

Staccato's three card clearly pointed out that the quality problem of degumming, decolorization and pulp dropping occurred in the three package period of two months should be changed within a week from the date of sale. After a week, it should be repaired; after repair for two times, it still can not be repaired and should be replaced to the same type product. When the same type of product is replaced, the refund will be returned at the original price ninety percent.

These three package policies can not benefit Ms. Ming because of "man-made damage".

Staccato originated in Italy and was introduced into the mainland market in 1998. It is a famous high-end shoes brand in Hongkong and Mainland China.

At present, it has become one of the most popular high-end shoes brand in China, and has reached more than 60 in mainland China.

Besides, Staccato is still.