How Toxic Is App? Customer Complaints Continue

With the continuous growth of GDP per capita, more and more people are able to control their money. From the past filling the belly to the current pursuit of the trend culture, all kinds of recommended products have also been popular among the people, and the wind of "grass growing" has also been raised.

In the book of Shuangcheng, Dickens's sentence "this is the best era, is also the worst era" reflects the current situation of the sports shoes culture. By the influence of the basketball God Michael Jordan, the sneaker culture is gradually popularized. Among them, the AJ series sneakers are popular with many people, because the limited number has led many people to collect shoes as a collection or investment to gain benefits, but there are no systematic shopping procedures in the field because of many fake products in the market.

Vertical gym shoes free identification of the tide, with excellent appraiser of the poison app stand out, won a lot of users and word of mouth.

But in the recent black cat complaint list, poison app has always been at the forefront of user complaints. Compared with the popular pursuit of the public at the beginning, nowadays, complaints continue, and negative comments are springing up. Consumers gradually call APP poison.

It is understood that poison app is the product of tiger pits, and the birth contains gold key. There are a large number of fans of tiger pads. App is adding "identification services" on the basis of traditional business models. The shopping process of "first identification and re delivery" has been launched, which has solved the problem of the prevalence of counterfeit goods in the market and the difficulty of popularizing the high cost of sneakers, and has become the leader of the second-hand shoe trading.

Public information shows that the number of identification of toxic app has exceeded about twenty million, which is an online trading platform in 2017. It can be seen as rocket soaring. In today's "grass planting" draught, poison app has the recommendation and support of Wang Sicong and other stars.

As we all know, the popularity of app is due to its identification service, and the industry is more popular. It means that the authenticate is authenticated and authenticated by the poison app. A lot of business of selling fake shoes is based on the standard of "being able to pass poison", and poison app has become the benchmark of the industry.

As the number of users increases, the workload of professional appraisal teams is increased. According to industry sources, the number of shoes that every appraiser needs to identify each day is between 500 pairs and 1000 pairs of shoes. Even if the work is kept twenty-four hours a day, the average time for identifying each pair of shoes is very short, and the huge workload reduces the accuracy of identification.

Among the complaints list, there are many users who call on the platform to buy shoes that are fake. A man bought a pair of white zebras on the platform in August 10th. After receiving the goods, the shoes were obviously defective in technology, and rough edges were not genuine.

There are users selling shoes on the poison app, the normal time is shipped to sellers within three days, but the user has not been identified for six days, and can not cancel the order, take back his own shoes, has been stranded in the poison app warehouse, contact customer service just presented a few discount coupons.

One of the complaints is that overdue shipment has become a hot topic. One of them has complained about the sneakers bought on the poisoned APP. It has been certified for five days without any result, demanding compensation for the margin and the difference. Because the platform identification time is too long, it affects the normal sales, and the difference between the loss and the margin platform is not guaranteed.

And the quality problem of the goods is even the users who are poisoned by app are chill. Among them, the shoes need to wait for more than a week to get the money back. Some of the goods known as "speed PLUS" arrive at two days, and only four days after delivery, the so-called speed is just a cover.

In July 17th, a well-known data research institute, the Network Research Institute of electronic commerce, released the "TOP30 consumption rating list of the national retail electricity supplier in 2019". Among them, due to the low rate of feedback, recovery timeliness, and low user satisfaction, the comprehensive APP purchase index is lower than 0.4, with the "no recommendation" rating.

As the darling of the former capital market, the professional certification system that APP is now facing is facing challenges. Complaints continue to happen. How can it be possible to be a referee and an athlete? At the root of it, when APP is poisoned, we must come up with a better way to solve the problem.