Necessary Etiquette For Answering Telephone Calls

1. answer the phone in time.

The phone rings, please pick up it in time, do not neglect it, and do not answer the phone, saying, "please wait a moment," and leave the phone for a long time to ignore the family.

If you are really busy, you can apologize and say, "excuse me, please call back in 10 minutes, OK?"

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2. take the initiative to report to your family.

Self reporting is a convenient and convenient way to save time and improve efficiency.

3. listen carefully to what the other person is saying.

When you answer the phone, you should listen carefully to what the other person is saying, and say something from time to time, such as' yes', 'yes',' good ',' please say, 'you're welcome,' 'I listen,' 'I understand,' wait, or use modal words' hum ',', ',' Hey 'to let the other person feel that you are listening carefully.

Carelessness, irrelevance, or conversation with people around them are disrespectful to each other.

4. if you use a recording phone, you should compile the recording program in advance and take some details into consideration.

Do not put a long piece of music first, nor do you want to make the program too complicated to make the other party puzzled and overwhelmed.

5. if the other person has made a wrong call, they should inform it in time. The tone should be gentle and not satirical and sarcastic.

6. answer the phone in the office not too loud.

The phone calls are too loud to affect other people's work, and the other party will feel uncomfortable.

7. when answering a phone call, ask the person's name, phone number, and unit name to make sure that they are convenient for the receiver when they receive the call.

When you do not know the motive and purpose of the other person, please do not casually specify the whereabouts of the designated person and other personal information, such as the phone number.

8. if the person does not report his name and asks the boss directly, ask the other person politely and politely: 'I'm sorry, which one are you?

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9. in the phone to convey the relevant matters, should repeat the main points, for the number, number, date, time, etc., should be reconfirmed, so as not to make mistakes.

10. don't neglect the courtesy before hanging up the phone. If you want to make sure that the other party has hung up the phone, you can hang up the phone lightly.