Home >

How Do Department Heads Communicate Effectively With Their Subordinates?

2008/12/1 11:04:00 41865

　　一、打消下属的戒备心理

　　1、平等交流

Female manager [lady.icxo.com]: the psychology of subordinates: because of different positions, subordinates tend to be afraid of their superiors, and are very concerned about their attitude towards their superiors.

Communication is not communication between jobs, but communication between heart and heart. In this sense, you are equal to your subordinates.

Reduce your posture, be sincere and modest, do not take the mind of the prophet and the winner, and do not always have a severe face. Communicate with your subordinates with an equal mentality of communication between friends.

　　2、注重方法的变通

The right way is to weaken or eliminate the alert of subordinates.

• adopt appropriate communication methods according to different emotional states and personality of subordinates.

Point out the problem directly and express your attitude and viewpoint.

- beating around the Bush to imply subordinates;

Transfer attention, let your subordinates know what you mean by talking and laughing.

　　二、主动了解下属的个人信息

　　1、面对面的直接了解

Face-to-face communication is the main and the most authentic way to understand.

The more formal situations are communicated, the more often the subordinates work in informal communication channels: gossip, get-together, internal activities, etc.

　　2、通过其他人间接了解

Others can be friends from other subordinates or subordinates or former superiors of their subordinates.

Attention should be paid when choosing intermediaries.

The people you choose should be honest, trustworthy, or not at all.

Indirect information can only serve as a reference and must be held with sufficient skepticism.

　　3、让下属做出自我评价

Through various forms, let subordinates make self-evaluation: direct requests or require subordinates to write personal situations before a certain activity, including special skills, taboos, etc., do not force to stipulate that certain content must be written, as long as a range is given, otherwise, it may touch a person's privacy and achieve little effect.

Three, expression of respect for subordinates

　　1、尊重下属的个人习惯

Everyone has their own life and work habits. As long as their personal habits do not interfere with the company and work, do not force them to express their approval if they want to change when necessary. This is not a compromise, because many people have to play their talents in their own habits.

　　2、切莫傲慢自负

　　•谈话时下属提出异议，不要显出轻蔑和恼怒，及时记录下来，并向下属表示会认真考虑 ;对待下属善意的幽默不要制止，忽略或者同样回以一个幽默，但是不能拿身边的人作为挖苦的对象微笑着接受下属的批评并认真对待问题 ;当下属在某方面表现出超出自己的机智和才能时，不能心存妒忌、暗中排挤，学会着眼大局，并对下属提出表扬.

　　3、不要随便发号施令 •用教训和命令的口气说出的话，会给人以缺乏尊重的感觉 ;

Subordinates are more willing to accept recommendations or suggestions than orders.

The tone of command will cause antagonistic psychology in subordinates, and avoid similar words.

　　四、了解、处理下属的合理需求

　　1、建立直接上报的渠道

Establish a direct channel between you and your subordinates.

Let subordinates know that if the company has any oversight of their work or their urgent needs, they can directly respond to your assistant, or even directly to you in person.

2, opening up the space for expressing needs.

It is possible to place a mailbox in the company so that subordinates can write their own needs, so that they can report regularly. Important suggestions should be answered in person.

　　3、满足合理需求

The so-called reasonable demand is beneficial to the development and work of the company, or the demand for most of the people will respond promptly after receiving the request from subordinates. We must not delay. We should let subordinates see the efficiency of the company and enhance their trust in the company. After making the analysis, we will meet the reasonable needs of the subordinates as soon as possible.

　　4、解释拒绝的原因

For unreasonable demand and temporarily unable to meet the needs, we should give reasons openly and not let subordinates be deceived.

Caution against excessive requests, but do not name names.

Editor: vivi