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Miss Office'S Telephone Etiquette

2011/3/29 15:48:00 66

OFFICE

Miss's external image represents the company's image.

In daily work, you have grasped the etiquette of answering phone calls, and let the other party talk about things in your friendly discourse center. After the call is over, the other party will have a very good impression on your company.

If you don't speak too loudly, you can hear the other person clearly. Otherwise, the other person will feel uncomfortable, and it will also affect other people's work in the office.

Pick up

Telephone

We should first report the name of the unit and the Department concerned.

When answering the phone, ask the name of the other unit and the Department concerned, and provide convenience for the designated receiver when receiving the call.

When the person you are looking for is not present, please don't pass the message without knowing the motive and purpose of the other person.

Do not specify the whereabouts of the designated person without authorization.

When you are talking on the phone, you will bump into it again.

Guest

When visiting, visitors should be treated in principle. At this point, you should apologize to the caller as soon as possible and hang up the phone after you get the permission.

However, when the content of the phone is very important and cannot be hung up immediately, the visitor should be told to wait a moment, and then continue to talk.

When you convey things on the phone, you should repeat the main points. For the number, date, time, etc., you should reconfirm the mistake so as not to make mistakes.

If you don't report your name and ask your boss directly, you should be polite and politely ask: Excuse me, who are you?

If you want to tell a person who is receiving a visitor a phone call, it is best not to convey it in an oral way. You can pass a message through a note, which will not only avoid revealing the secret, but also avoid embarrassment and displeasure caused by interruption.

If you can't hear clearly what the other person is saying, you'd better not hesitate to tell the situation clearly, and ask the other party to improve it.

If the phone breaks down suddenly, the call will be interrupted. You must change the phone to the other side and explain to the other party.

Don't neglect the courtesy before hanging up the phone. If you want to make sure that the other party has hung up the phone, you can drop the receiver.