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Customer Service Personnel Must Know Seven Questions.

2011/4/28 17:21:00 57

Customer Service Customer Marriage

Generally speaking,

Customer

The age, marriage, income, address and so on are private.


1. No age.


Ask your customers age, especially women, and don't ask around for age.


2. No marriage.


  

Marriage

It's rude to ask people for information about it.

It is even more inappropriate to ask about the marital status of the opposite sex.


3, do not ask for income


To some extent, income is related to personal ability and status. It is a person's face.

Income related housing, property and so on should not be discussed.


4, do not ask the address.


Unless you want to visit a client's home (that depends on whether or not you are invited), do not ask the customer's address.


5, do not ask

experience


Personal experience is a person's card, and even privacy, so do not ask the customer's experience.


6, do not ask faith


Religious beliefs and political opinions are very serious.


7, do not ask the body.


Do not ask the customer's weight, not to say that he is fatter than others.

You can't ask others if they have cosmetic surgery, do they wear dentures or wig.

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