Protocol Etiquette For Office Etiquette

We know that in general, one of the daily jobs in offices is to answer and process telephone calls, whether inside or outside.

Answering telephone etiquette is an important part of office etiquette.

1.

It is necessary to answer the bell after the two movements.

If you go beyond the 3 bell, then answer the phone, it is necessary to say: sorry or not, let you wait.

2, answer the phone first and foremost: Hello, or Hello!

3. It is necessary to answer the phone.

Satisfy patience and enthusiasm.

Pay attention to manipulating tone, voice, speed, intonation, speech, intimacy, courtesy, and kindness.

We must have a strong understanding of our company.

4, listen carefully to the other person's speech. Usually, don't interrupt the other person when he doesn't finish speaking.

When it is really necessary to interrupt, it probably says, "excuse me, interrupt."

5, when the other person does not understand the sound, he will probably give a good hint: the noise is not very clear. Would you speak up, please?

6. If the phone is in,

It is polite to clarify the situation to the other party first, then ask the other person's name and think about how to deal with it. If you do not hang up, you must always greet the other person, indicating that you are still looking after the phone. When your partner comes back, they will immediately communicate and urge you to call back.

The operator should make specific telephone records.

7, pfer calls, it is necessary to recognize partners in the office, and said: please wait a moment.

8, when pferring the phone, the key is probably short and easy. Don't hang on the phone too long (usually not exceeding one second) and dial the extension number.

9, at the end of your speech, you should show your gratitude and let the other person hang up.

Don't forget to say goodbye.

10, if the work involved in speaking is more complicated, it is likely to repeat some key points and strive for accuracy.