The Dragon Boat Festival Is Selling Clothes All Over The World, And Retail Secrets Have To Be Seen.

The Dragon Boat Festival is coming. Are you ready?

As we all know, clothing sales skills determine your success or failure. Good salesmen can sell hard to sell goods, and each line has different selling skills.

What is the secret of retail sales?

Look at it together!

Customer: that's too expensive!

Shopping guide: Yes, I can understand how you feel. If I were you, I would feel the same way. It is not easy for anyone to earn money (or everyone wants to spend less money on better things).

I think the price, quality and charm of clothes are priceless.

You see, you put on our style of clothes, temperament and charm.

I think it's worth investing in your temperament and charm.

Customer (after trying): I'm going around.

Shopping guide: Yes, buy clothes must be three goods.

However, I think the first feeling is very important, buying clothes, sometimes buying feelings, buying likes!

Shopping guide: Yes, I understand your feelings. If I were you, I would feel the same way.

After all, you are not wearing our brand clothes, and do not know much about our brand. Your concern is normal, but I am very responsible to tell you that you need not worry.

Customer: your clothes and other brands look almost the same. Why are your prices so expensive?

Shopping guide: Yes, now it looks like the same clothes are too many. It is precisely because our brand clothes are of good style and fashion, so many small brands are imitating, seemingly the same, in fact, many details are still different.

Customer: I can't feel it.

Shopping guide: Yes, feeling is very important. Feeling plus professional is more important. Clothes are not only worn to themselves, but more often than not others are looking at you.

I am very responsible to tell you that this dress is very suitable for you (say the right place, the more specific the better).

Customer: it's not good. I don't like it.

Shopping guide: Yes, I can understand your feelings. It may not be the same as your usual habit of dressing.

Feeling is very important. Feeling plus professional is more important.

We are trained through strict collocation. We will be responsible for your image and our brand image.

It doesn't really benefit us if you wear it out.

You can rest assured that if your family and friends say it is not appropriate, you can bring it back anytime.

Customer: poor quality.

Shopping guide: Yes, I can understand how you feel. After all, you haven't worn our brand clothes. You don't know much about us. It doesn't matter. First, let's have some experience and give us advice and suggestions.

So that we can better provide you with better services and products.

Customer: I haven't heard of your brand.

Shopping guide: Yes, you can understand how you feel. Our brand is not enough publicity. We seldom play large outdoor advertisements and TV commercials.

But as you know, wool comes out on sheep and consumers pay the bill.

Our brand has been committed to providing high quality products and services to customers.

Many of them are old customers coming back and bringing new friends. I also want you to become our brand image spokesperson.

Customer: the color is not good.

Shopping guide: Answer 1: Yes, I can understand your feelings. It may not be the same as your usual habit of dressing.

Feeling is very important. Feeling plus professional is more important.

We are trained through strict collocation. We will be responsible for your image and our brand image.

It doesn't really benefit us if you wear it out.

You can rest assured that if your family and friends say it is not appropriate, you can bring it back anytime.

Shopping guide: answer two: Yes, I can understand how you feel, but the quality and charm of the dress you wear is very good (the body is very attractive). I don't think color is the most important thing.

Customer: do you have any gifts?

Shopping guide: Yes.

Customer: what?

Shopping guide: the best thing in the world

Customer: what is it?

I wish elder sister more and more young, more and more beautiful. I wish you more and more handsome, more and more handsome. I wish you a healthy and bright child.

Customer: all old ones.

Shopping guide: Yes, thank you for your attention to our brand. This is our classic. Last year, last season, it was very good. Many customers didn't buy it. Last time, they called to the phone. We contacted Brand Company and made a batch. It is a classic improvement. It improves the process, fabric, designer, production line and size.

After you wear, you have more temperament and charm.

How to deal with customer relationship

Situation 1, shopping guide recommends that customers try on clothes, but customers simply refuse to adopt shopping guide suggestions.

The right way to deal with (three quarter and guiding actions) is:

You really have a good eye. This dress is our new and best seller. With your temperament, I believe that the effect will be good after putting it on.

Please! This is the fitting room.

(if the customer still doesn't act), sir, it doesn't matter if you buy it or not. I really want to serve you well.

Only a man of your temperament and taste can match this suit.

This dress arrived yesterday. It's today's new model. You're the first person to try it on.

Scene 2, shopping guide is warmly received to shop customers, but customers can coldly reply: I look around.

Correct response (to communicate with customers)

Yes, sir. You must know more about clothes and compare them with others.

Suit yourself is the best. What kind of clothes do you usually like to wear (category, style, color, etc.)?

Situation 3, customers like it very much, but the company can say, "I think I usually go around somewhere else."

Correct response (pay attention to and respect for companions, three ways, good communication with customers and companions)

(to the companion) this gentleman (madam), you are very attentive to your friends, and have a unique view of clothes. It's nice to have such a friend like you.

I believe you know your friend very well. Would you please join me in choosing a suitable suit for your friend?

Situation 4, customers worry about quality problems, and no matter how to answer them, they are not very reassured.

The right response (the distrust of the product is actually a distrust of the shopping guide)

You can rest assured, sir, that our products are manufactured under strict supervision of our quality inspection department in accordance with the requirements of the authoritative departments of the state.

Mr., Mr. Li, I am very responsible to tell you that if you find a fake and Shoddy Commodity in our store, we will compensate you by 10 times.

If it is because of the inhuman quality factor, we will deal with the commodities strictly in accordance with the "Three Guarantees" law.

Situation 5, I'll go home and discuss with my wife.

Correct response

I am sure that your wife is very happy.

It doesn't matter, sir. After all, she is the person you trust most. But if I were you, I would take back my favorite things to my most trusted person, and if I don't feel right, I'll bring them back to you anytime.

Situation 6, when you sell clothes, you say yes.

Correctly handle (stand on brand and customer image position, communicate in a responsible and sincere manner)

Yes, I can understand your feelings. If I were you, I would feel the same way.

However, what I have just introduced to you is the personal experience of customers and friends. A few days ago, an old customer bought one and brought one to his friend.

I believe you will not doubt if you pass through, sir.

Yes, I can understand your feelings. If I were you, I would feel the same way.

The most important thing for you is that I have received professional training and I am your fashion consultant. We will be responsible for your image.

Situation 7, business peak hours, due to poor shopping guide, resulting in complaints or even loss of customers.

Proper response (sales attitude and service)

Mr. / Mrs.: I am sorry, I am very sorry to say that I am not very greeted. Please look at it first and call me when you need service.

I'm sorry to have kept you waiting.

Scene 8, face to face packaging, customers still need to take a new one after the trial, but this is the only one.

Proper response (sales attitude and service)

Yes, I can understand your feelings. If I were you, I would feel the same way.

I'm sorry, but the newly removed piece is not only brand new, but just the last one. You are the only one to try on this dress.

Situation 9, customers like to try on clothes, which can be denied by casual customers.

Correct response (three quarter method)

Yes, it is important to feel that it is more important to be professional.

We have received professional collocation training, and we will be responsible for your image and our brand image.

Situation 10, customers are satisfied with the clothes they want to buy for their friends, but they say they have to wait for friends to come to make decisions.

Proper response (three quarter, emotional selling, service)

Well, sir, it's nice to have such a friend like you, so happy to be your friend.

But if you want to, a friend's coming is a dress, and if you bring it, it's your affection.

I can imagine your friend's feeling of joy when he received this affection, and the feeling of happiness after wearing his body.

If it's not appropriate, bring it back anytime.

To learn more about store sales and operation skills, please click on the blue word "Zhong Tao clothing" below the title.

How to deal with clothes wearing problems

Situation 11, after trying on several suits of clothes, customers turn around without saying anything.

Correct attitude (attitude, service, standing on the customer's side)

Mr., are you not satisfied with my service or have I not introduced you clearly? In this case, I invite our store manager to serve you. She is a very professional dress consultant. I believe you will be satisfied.

Situation 12, why is this dress so tight?

Proper response (professionalism, accountability, guidance)

Yes, the design of our dress is a little tighter. Your body is very nice in this dress, and our fabrics are all imported high grade fabrics. The elasticity is very good. You are used to it several times.

Yes, women have to pay a certain price for their figure, beauty and temperament. Maybe this dress is a little tight, but how much better you shape your body. For your body and beauty, I believe that paying a little price is also worth it.

Situation 13, forget it, I think this dress is a little fat on me.

Proper response (professionalism, accountability, guidance)

Well, sir, you are very lucky.

Look at your smiling face, your face is red, your quality of life is very high. Many people do not ask for it. Besides, this dress is very suitable for your temperament.

Look at the advantages of clothes.

Situation 14, I don't like this. It's too old-fashioned.

Proper response (customer dress time, occasion understanding, brand positioning)

Yes, I can understand how you feel. If I were you, I would feel the same way. It may not be the same style as you usually wear.

Our brand positioning is specifically designed for mature and successful people.

It is not the clothes that you wear, but the clothes you wear. Your temperament and image just match our brand positioning and help you achieve greater success in your work and business negotiations.

Situation 15, I really like this one, but my colleagues also bought it, and we were in the same office.

The right way to deal with (brand, image, three ways)

Yes, I can understand how you feel. If I were you, I would feel the same way. It is because of the good clothes that I wear more talents, but everyone's feeling and temperament are different. The effect of wearing out is different. If you wear it, more people will wear it, which means that you have led the fashion trend.

Situation 16, this dress is not bad. Next time, I'll bring my friends to help me look at it before deciding.

Proper response (emotional sales, trust, pressure)

Yes, I can understand how you feel. If I were you, I would feel the same way.

After all, friends are people you know and trust, but you can rest assured that feeling is very important. Feeling plus professional is more important. We have received professional training, and will be responsible for your image and brand image. Besides, I am very worried that you will not have this one when you come next time. Last time, a customer saw a piece, and then he broke the goods in two days. When he came back, he was sorry.

We are embarrassed.

So I strongly advise you, if you like, take it today, and don't regret it.

Situation 17, forget it. Don't cover me up. This dress doesn't fit me.

Proper response (good communication, asking questions, patience)

Yes, I can understand how you feel. If I were you, I would feel the same way.

After all, friends are people you know and trust, but you can rest assured that feeling is very important. Feeling plus professional is more important. We have received professional training and will be responsible for your image and brand image.

Situation 18, often encountered many people on the street wearing the same paragraph, I really dare not buy your clothes.

Correct response

Yes, I can understand how you feel. If I were you, I would feel the same way. It is because of the good clothes that I wear more talents, but everyone's feeling and temperament are different. The effect of wearing out is different. If you wear it, more people will wear it, which means that you have led the fashion trend.

Situation 19, forget it, I don't want to try. This dress is almost the same as I bought last year.

Correct response (guidance, attitude)

Yes, sir, we can see that you are still very concerned about our brand. Thank you.

Our shop has recently come to several new styles which are similar in style but have been improved in detail. Allow me to introduce them to you.

I believe you will like it.

Situation 20, the color of this dress is not good. It doesn't fit me very well.

Proper response (role, professional knowledge and guidance) of dress Consultant

Well, sir, from my professional point of view, I think this dress is especially suitable for you in terms of your complexion, body shape and temperament.

I even suspect that it was specially made for you.

Well, sir, I see what you mean. Wait a moment. There are several new items that are exactly what you need.

I'll bring it over for you, and you can feel it.

Situation 21, when the customer clothes are in fact, the size is very suitable, but the customers still feel small.

Proper response (good communication, customer trust, professionalism and guidance)

Excuse me, sir, do you like to wear baggy clothes at ordinary times? According to our brand positioning and wearing occasions, the right is the best.

In fact, from a professional perspective, this dress is not only suitable for your temperament and image, but also for your wearing time and occasion.

Situation 22, your style is not bad, but why are the colors so deep?

Correct response (brand positioning, good communication, three boasting)

Yes, I can understand how you feel. If I were you, I would feel the same way. It may not be the same style as you usually wear.

In this way, our brand's customer orientation is mature and successful man, so our design is darker and more stable.

Situation 23, I feel cowboy series (casual wear) is not up to grade, and still looks like a labor cloth.

Proper response (professionalism, three praise)

Yes, I can understand how you feel. If I were you, I would feel the same way.

Cowboy series sometimes makes people feel that way.

But, in addition to busy work, sir, enjoying life is a reflection of taste, and our brand cowboy can make you enjoy life and taste better.

Situation 24, why do you wear so much clothes? You can't find the right clothes for me.

Correct response (guidance, trust, communication)

Yes, I can understand how you feel. If I were you, I would feel the same way.

This year's design is indeed bolder, but in my professional and professional perspective, your temperament and image, coupled with this design, are lively and serious, and are retractable in relatively formal and casual occasions.

Situation 25, your style is getting younger and younger. You can't find me.

Correctly deal with (benign exchanges, expand interests)

Thank you for your concern and understanding of our brand. Although the company launched a younger version, it is hoped that our customers will feel younger and younger when they wear them. But you can rest assured that the positioning of our design body is still targeted at your mature and successful man.

Scene 26, your clothes are ugly. Why do they feel weird?

Proper response (good communication, description, clothing consultant)

Yes, sir, yes, I can understand your point of view. Our clothes may not be the same as your usual style of dress.

But we dress not only for ourselves, but for ourselves, more often than not, we are looking at others.

So it's very important to match and dress correctly. Let me explain it to you in a professional way, for example, this paragraph.

How to deal with the quality of clothing

Situation 27, customers like a pure cotton dress, asking whether it will fade, shrink or pilling.

Correct response (recognition and praise, weakening problems and shifting topics, professional knowledge, service)

Sir, our clothing has been shrunk, shaped and pilling. Our pure cotton clothes have been sold for thousands of pieces. So far, we have to wear and maintain the correct methods.

So far, no problem has been found, so you don't have to worry too much about this problem.

(after the paction, tell the customer the correct wear, wash and maintain knowledge).

Situation 28, your brand is just coming out. How come I've never heard of it?

Correct response

Mr, our brand has 10 years of history, and never advertise. It is the propaganda that our customers do after they pass through.

The spokesperson and propagandist of our brand is our customer friend.

So I hope you will become our spokesperson.

Situation 29, old customers are recognized by old customers.

Correct response (identification + interpretation)

Yes, sir, sales were very good last year, and many customers didn't get it, so this year is specially prepared for them.

Of course, you can take it if you like.

Yes, sir, this one looks the same as last year. In fact, it is an improvement, and there are some improvements.

Situation 30, this is the new model. Because of the similar type, it was regarded as the old one last year by customers.

Correct response (recognition, praise, guidance)

Thank you for your attention and understanding of our brand. Indeed, it sold well last year, and the customers liked it very much. At the same time, it also made a lot of good suggestions and suggestions. This year we made changes based on customer feedback.

Make this dress more savor than last year. You can try it on. It must be more suitable for you than last year.

Situation 31, do you have any other clothes for your fabric?

Proper response (professionalism and guidance)

I'm sorry, sir. This is our limited edition this year. It's only this color and it's very limited.

Situation 32, which is better for your clothes than other brands?

Correct response

In fact, sir, you have told me the answer you want to know.

Because you choose us to serve you, that is, trust us, thank you.

I'm glad to serve you. My name is XXX.

Situation 33, I find that the new listing of your family is too slow.

Proper response (attitude and sincerity)

Thank you for your attention to our brand, sir. This is a few days slow. We are also very anxious. Fortunately, we arrived yesterday.

You are also catching up today. The new model has just been displayed.

This year's new model is very characteristic. Let me introduce some of them to you. Please give us some advice.

Situation 34, I am satisfied with the style and color of this dress, but I think it is uncomfortable.

Correct response (identification plus guidance)

Mr, our clothes and color are only visual effects. We need to feel comfortable after the upper part of the fabric.

This way, please.

Situation 35, you are still a high-end brand, so poor workmanship, there are thread heads here.

Proper response (attitude and recognition)

I am sorry, sir, I am sorry, our work has not been done well. We have not found this detail and have given you any trouble. I will immediately reflect this problem to the company and make an immediate adjustment. Thank you for telling me the situation. I will change it for you.

Situation 36, if this garment wears only a few days' fur, it will run out. How do you deal with it?

Correct response (identification, after sales service)

Yes, sir, this problem really needs attention.

If you buy clothes with poor quality or poor after-sale service,

It is very troublesome to have a similar problem, but our brand can be assured that the technology adopted by our liner is (), the process is () our quality is guaranteed, and if you really have the situation, you can rest assured that we will be responsible for the bottom.

Situation 37, why don't you get this machine washable in your house? XXX brand is all right.

Correct response (attitude, pposition thinking)

Yes, sir, it's not that machine washable, but as long as machine washable, there will be some wear and tear. Maybe their salesperson did not give you a clear introduction, so I suggest you do not have machine wash, so that not only keep the color lasting, but also not easy to deform.

Situation 38, what international brand, you just hang up a brand.

Correct response

Well, sir, you can give 100 questions to this question. Each of our stores has a Hongkong head office. The Chinese law firms, Guizhou branch's complaint phones and products have fake fake calls that are free of charge.

You can supervise our work at any time.

Situation 39, your clothes wear out for a while, the style is monotonous, or the XX brand is good.

Correct response (identification, guidance)

Excuse me, sir, are you wearing this phenomenon or listening to your friends? If it is you, whether you buy it here or not, I would like to help you to see what causes it to fade. As for the sale of other brands, I don't know much about it, but I am very responsible to tell you that you can rest assured of our after-sale.

Situation 40, this is not pure cotton clothes, forget it, I like wearing pure cotton.

Correct response (identification, guidance, professionalism)

* use cotton and non cotton FAB for persuasion.

Situation 41, you have leather decorations on your clothes, and the dry cleaners say they must not be dry cleaned.

Correct response (good communication, sincere)

Yes, sir, I am sorry to trouble you. In fact, the dry cleaners are also responsible for you. So they did not accept your clothes. You can tell them that our leather decorations have been disposed of, so dry cleaning will not affect them. Please do not worry about the dry cleaners. You can rest assured of yourself.

Situation 42, the clothes can't be washed. It's really troublesome. I don't want it.

Correct response (identification, guidance, suggestion)

Well, sir, you spent hundreds of dollars on this dress that you like. It's a pity if the water is washed and washed.

In order to maintain your good image and the life of your clothes, I suggest you dry clean it.

How to deal with customer's price objection

Situation 43, you are almost the same as XX brand, but the price is much higher than that of them.

Correct response (identification, guidance, suggestion)

Yes, sir, you can see that you have a certain understanding of clothing. The two brands look similar in style. Actually, we are very different from brand value, raw material selection, production process and service quality.

To learn more about store sales and operation skills, please pay attention to "Zhong Tao clothing".

Situation 44, we have come to your shop several times. I am sincere. If you can make it cheaper, I will buy it.

Yes, sir, yes, I know you have come many times. If you can, I will sell it to you earlier. We hope to provide you with better service, so I hope you can understand it.

Situation 45, clothes I think it's OK, cheaper, and less 50 yuan. I'll take it.

Correct response (attitude, sincerity)

Well, sir, in fact, I really want to help you get your favorite clothes. If you can have less, you can not only open a mouth at 50 yuan, but you can rest assured that if we have any discount activities, I will inform you.

Situation 46, isn't this ordinary chemical fabric? Why is the price so expensive?

Proper response (professionalism, guidance)

Well, sir, there were indeed some old customers who had raised similar problems before, but only later did they realize that chemical fibers were also varied.

There are ordinary and sophisticated chemical fibers imported from our brands are strictly selected for imports.

Scene 47, clothing, style, workmanship and so on, I am very satisfied, that is, the price is high.

Proper response (professionalism, trust)

Well, sir, we used to say that many of our old customers said that the work and the version of this dress were very good. Indeed, if we only read the price tag, it would make people feel this way, but our design, style and fabric selection are very strict.

Very good, so customers are very fond of it. They often wear it if they buy it. If they buy a dress for one or two times, it will be more expensive from the price. What do you say?

Situation 48, customers think clothes are too expensive, say no need or need to buy such a good clothes.

Correct response (understanding, respect, guidance)

Yes, sir, you have a good eye.

The quality of this dress is really good, but the price is better and the value is good. I want you to spend less money to exchange for things that are of no value.

Situation 49, come to your store every month. It's already an old customer. Is there no discount?

Correct response (understanding, respect, guidance)

Thank you for your kindness and support for this long time.

As an old customer, I think you must know that our price has always been very realistic.

And fine fabrics, excellent workmanship, after-sales service and other aspects are also very perfect. In fact, this is also the reason why many old customers like you are so fond of love.

We really want to be responsible for the old customers, so that you will be more satisfied with our service, don't you think?

Situation 50, why do your clothes cost so much more than others?

Correct response (understanding, respect, guidance)

Yes, sir, it's not just you. There were several customers who mentioned the same problem at first, but later they not only became our loyal customers, but also introduced many new customers to us.

Because they think our clothes are fine workmanship, quality and after-sale services are also guaranteed. The most important thing is to buy clothes at our fair price, without worrying about the total price changes.

Situation 51, like this style and fabric sold for 200 yuan in other places, why do you have to sell 300 yuan?

Proper response (benign communication)

Well, sir, you have raised this question very well. We have some old customers who have raised such questions before. Indeed, some clothing stores in the market are selling clothes similar to our styles and fabrics. I have also known them carefully. I believe you may find out that we still have many differences from others. Whether it is quality, color technology, workmanship and after-sale service, we can see that the difference is even greater.

Situation 52, I know your boss. Oh, give me more discount, or I'll call him.

Proper response (benign communication)

Well, sir, the boss has also taken care of us before, because he is too busy to call his friends and he will be embarrassed. So we should use this best discount as long as we are friends of our boss.

The discount you just gave is indeed a discount for our boss's friends.

Situation 53, customers try very well, but when they see the price, they do not buy it.

Correct response

Please wait a moment, sir. I find that you have a good taste in this style of clothes. Actually, we have several similar styles and styles here. It is our promotion and cost performance. Let me show you. Anyway, you are here. Let me introduce it to you.

Situation 54, a woolen sweater should be more than 800. Is it wrong? No, it's too expensive.

Correct response

Yes, sir, this is our high price commercial sweater. If you put on this sweater, you will find it is worth more than anything. It is very attentive both in fabric and design. It not only wears comfortably, keeps warm, breathes, but also shows great taste.

How to deal with customers' discounts and concessions

Situation 55, I'll try it first. I often go shopping. When you get a lower discount, I'll buy it again.

Correct response

Thank you for your attention to our brand. We have always had no discount. This is the unified planning and arrangement of the head office. So there are very few opportunities for such a discount. I suggest that you like to take it away first, and our activities will be over at any time.

Situation 56, I don't want any gifts and points. You can exchange them for a discount.

Correct response

I am sorry, sir. Our gifts and points are given to customers on the basis of regular sales of goods. This is equivalent to the purchase of gifts from you here.

Therefore, gifts and points are not related to price.

The purpose is to thank you for doing integral work in order to serve you better for a long time.

Thank you for your support and understanding of our work.

Situation 57, no discount, people XX brand discount, why do you not discount?

Correct response

Well, sir, we still have no plans for this brand.

We also have a unified price in the Guizhou market.

We hope to be responsible for every consumer with real service.

I hope every customer will have a sense of security when shopping at our store.

Situation 58, what is the discount on your clothes?

Correct response

Well, sir, there is no such plan at present, but if you are our VIP customer, we will notify you when there is an activity.

Situation 59, other brands are playing 40 percent off, gifts are also richer than you, you are too inflexible.

Correct response

Thank you for your valuable advice. We want to provide you with better service to ensure customers' consumption value and shopping safety.

Situation 60, why did your brand start to discount in the last quarter?

Correct response

Well, sir, a customer also asked me this question yesterday. In fact, this is mainly because our clothing is selling very well, and many styles have been broken off. So the company instructs us to give customers back in advance. You can buy more at this time, otherwise you will like it again after a few days, and it may not be suitable for you.

Situation 61, I buy you so many clothes every year. You should give me a special discount.

Correct response

Thank you for your support over the years. In fact, you know that the reasons for each brand discount are different. Our company is more concerned about providing better quality clothes and services to customers. After all, the price is only part of the buying factors. If you don't like clothes, you will not buy them if you don't like them.

Situation 62, compared with the opposite store, the privilege of VIP cards you offer is too low.

Correct response

Yes, sir. I know very well about your consumption. You are our important customer. We meet several times a year. They are old friends.

Your opinions will be reflected to the company very soon. I believe that the company will also attach importance to this matter, because there are not many good customers like you, so you can rest assured that as long as the company policies come down, I will inform you. Thank you very much indeed!

Situation 63, OK, even if there is no discount, then give me a tie.

Correct response

Sir, you have made me embarrassed, the company stipulates that it is 4 pieces of consumption to bring a tie, but in order to thank you for your trust in us, you have bought two pieces now, and you choose one more. I try to apply for a gift in the scope of the gift.

How to deal with customer complaints

Situation 64, the customer needs to return the goods in the return period due to the non - quality problems, such as the style.

Correct response

Sir, don't worry, sir. It's our fault. It's my fault that I didn't give you a good deal at that time.

It's a lot of trouble for you to come and run back and forth so many times. Well, we got a batch of new goods yesterday, and I think a few of them are especially suitable for you.

If you like it, let's give you a replacement.

Situation 65, according to the regulations, this situation can be returned, but the problem is that the clothes have exceeded the return period.

Correct response

Well, sir, this dress does exceed the return period stipulated by the company, but considering that you are on business and your clothes are in good condition, I will contact with the company to see if I can help you change your money.

(telephone to communicate with company).

Sir, the company decided to make an exception for you in consideration of this situation. What style do you want to change?

Situation 66, can not prove that the quality problem, but the customer asked for a refund, do not solve the shop.

Correct response

* when the clothes are not convertible, the company can depend on developments and customer influence.

If the other side is a powerful customer and insists on changing, the company can also make concessions.

But don't accuse the customer at the moment, suggesting that the other person is wrong.

Situation 67, your clothes are so expensive. How can I wash them or wash them after I buy them?

Correct response

Whether fading is normal within the national standard.

If the color is serious, it should be the first to find out the specific reasons, and the responsibility is to replace the goods with the replacement as far as possible.

Situation 68, when the clothes are just bought, the weather starts to turn cold. Customers ask for return.

Correct response

To help customers solve problems in good faith, we should not be wrong at all, instead of returning goods.

Situation 69, customers should buy clothes for more than three times each time. How should they communicate with each other?

Correct response

I'm sorry, sir. Maybe I forgot to remind you to check your clothes carefully before taking them back. This is where we are not in good service. You can rest assured that this time we will change it for you. But let's check the clothes together first, then confirm that you will take it again after you have no problem, so as not to bother you to run next time, then how sorry we are.

Situation 70, when collecting VIP customer information, please register customers, but customers turn around.

Correct response

Excuse me, sir. Excuse me, what is the reason why you are unwilling to handle our VIP card? I hope you can tell me that we just hope to provide more and better services for our old customers. Thank you.