Forcing Customers To Return Home By Forcing Customers To Return Home

If you sell a piece of clothing to get a sense of superiority, the return of the clothes you just sold will make you feel lost. People who sell clothes will face all kinds of customers everyday. You never know whether the customers in the store are in his pocket or his wife's pocket, just like you can hardly understand women.

Many bosses face impatience, harsh words or too simple explanations when facing customers' request for return. The feeling for customers is that you are very impatient and want to shirk your responsibilities. If so, it will be more difficult to persuade customers again. Now that customers have arrived, shopping guide should naturally deal with the problem.

　 It is not recommended to face these sentiments when faced with bad customers.

There's no way. You didn't like it when you bought it. Now you have to come back.

The clothes we sell here can only be exchanged for non refundable ones.

If we do not have quality problems, we can not return them.

The above statements are not convincing, but rather a bit of blame for the customer's initial consideration. Customers are God, and it is not easy to deal with the loss of repeat customers. A large number of excellent shopping guides must be the first to stabilize customers' emotions. After all, you let customers run more trips for a garment, and then encourage customers to speak and listen attentively. As long as customers are willing to tell you, the solution to problems becomes much easier. The most fear is that customers are coming up with a word.

　 First, ask for specific return reasons.

Shopping guide: Mr. Wang, please don't worry. Let me handle this problem. What do you think is wrong with this dress?

This is the first step and the most important step. It is to know why the customer returns, because the size of the clothes is not suitable, the color is not liked, or it is expensive to buy, or the wife's adult does not like it.

It's really not easy to make clothes sales now. You think you can only take care of the customers' eyes. In fact, you have to consider his family's view of this dress and try to convince them.

Two, conduct problem analysis

After listening to the reasons for customers coming back, we need to conduct a reasonable analysis of the shopping guide. If there is a problem in the quality of the products, we should give it back immediately. If you encounter the kind of regret that you don't want to buy home, you need to defer the ingenious way of shopping guide. At that time, how to "flicker" he bought, now we must continue to "flicker" his reasons for not retiring, or change to replace one, so that we can better keep the profit. Some customers are very funny. They belong to the type of difficult choices. When they buy home, as long as one person doesn't feel good, his feeling is that the whole clothes are disgusting themselves. At this time, shopping guide needs to help users to strengthen their opinions, and he will go home obediently.

　 Three, give the treatment plan quickly.

Shopping guide: Mr. Wang, you have run a special trip, and I am really sorry about the clothes.

After finding out the specific reasons for customer returns, it is very important to give a quick response plan. Customers are not allowed to wait, because waiting is the beginning of irritability. There are many businesses who will be careless when facing customers' return. If they are in the process of doing business, they often hang him aside and wait until they do well in order to solve the problem. In fact, this is not to say that such a way is undesirable. After all, business is the real interest, but if we can solve the problem in a few minutes, we can not drag it, can we? Other customers can also see your attitude toward return.

In the face of return, it is a knowledge. Tzu Tzu is just giving a processing flow. After all, it can not be all inclusive. There will always be some difficult customers with strange problems. For example, the clothes you bought are worn out, they come to you to retreat, or you don't like them after they have washed them. Then they come to you. Specific problems still need to be analyzed concretely. Return is just the last way to avoid conflicts with customers, so that customers can go home as best as possible in the interest maximization.

Well, this article has shared with you about customer returns, how should shopping guide be handled? I hope I can help you. We'll see you next time.