How To Balance The Interests Of Customers And Employees In The Logistics Industry?

Recently, the local life logistics service providers jointly launched by rookies and several landing companies jointly announced that the "Spring Festival is not closed" initiative, and guaranteed that the closing range of the Spring Festival will cover nearly 300 cities. At the same time, Dan bird will join hands with Tmall supermarket. During the Spring Festival, it will continue to protect 24 cities and 82 cities in the Spring Festival.

So far, another distribution company announced that it would not join in the Spring Festival. From time to time, express logistics personnel hardly need to rest time. All statutory holidays are all marked by "dedication".

At present, a number of logistics enterprises, including Shun Feng, post, "rookie Department", Gome, sun, Suning logistics and Jingdong logistics, have all stated that during the Spring Festival, that is, January 24, 2020 (New Year's Eve) to January 30th (six of the beginning of the month), they normally provide customers with dispatch services. Among them, rhyme said that the service fee will be appropriately increased; China Tong will provide guaranteed services with time guarantee in 31 key cities throughout the country; the first time to make a commitment to the 30 cities.

In recent years, the mainstream express companies have opened the no stop mode during the Spring Festival. Take the Spring Festival of 2019 as an example. In February 11, 2019, the State Post Office released the operation of the Spring Festival postal service. During from February 4th to 10th, the postal industry sent 63 million 940 thousand business services and delivered 52 million 930 thousand parcels.

It can be seen that although some sellers of electronic business platform rest, they still can not resist consumers' enthusiasm for shopping.

The media found that the State Post Office issued a notice before the arrival of new year's day, put forward the requirement of urging enterprises to arrange business hours reasonably, and fully guaranteed the requirement of "no net, no rejection and no backlog" during the Spring Festival. Public opinion also raised this requirement to express company's responsibility to society.

Enterprises should bear social responsibilities, but they should also be determined according to the specific circumstances and affordability of the market. Beyond the scope of their own capacity, the stopping can be stopped. With regard to the issue of time limitation, enterprises in the Spring Festival are affected by various factors, and enterprises can make a commitment to leave room for space. They can extend the expected service time and do not "guarantee".

At the same time, during the Spring Festival, the staffing is about 1% of normal time, that is to say, most people can go home. But on this year's day, voluntary retention should be far less than market demand. At this point, how to placate or improve the treatment of employees is on the agenda.

Taking the Dan bird as an example, in order to protect the normal distribution during the Spring Festival, the Dan bird will receive the "Spring Festival reunion fund" in addition to the normal overtime income, with a specific amount of reference to different urban consumption standards, up to 3000 yuan. Dan bird encourages employees who do not close their homes to celebrate their new year with their family members.

In addition, the dispatcher can get the red envelope incentive in the system, and can receive about two hundred a day at most.

It can be seen that in order to prevent the masses from enjoying the convenience at the same time, they also put their backs on the back.

However, consumers will always have more demands. Today we meet the demand of normal distribution for holidays and holidays. Tomorrow, someone will ask for a holiday. In fact, logistics is also a service industry in the final analysis. Although meeting the needs of consumers is right, it is also a matter of losing the staff to satisfy the needs of consumers.