Jingdong Cloud'S Industry Password

[editor's note]

2021 is the first year of the 14th five year plan, which is the 100th anniversary of the founding of the CPC, and is also a key year for the strategy of strengthening the country and independent innovation.

The world is changing so much that it is hard to prevent China from rejuvenating. In such a period of great historical changes and opportunities, the 21st century economic report exclusively planned and launched a series of reports entitled "the road to greatness: Top 100 innovation in big countries" throughout the year. Through screening and reporting the key enterprises and outstanding entrepreneurs in the national strategic industries, it has helped China's magnificent journey to climb new heights.

This issue is an exclusive interview with Jingdong technology, please pay attention.

On January 11, this year, Jingdong technology announced its establishment.

Although before this 12 days ago, Jingdong group had "forecast": it plans to merge its cloud and AI business into Jingdong several branches. But when it comes to the landing of boots and the coming rain, and then a series of business integration, personnel and structure adjustment, and "cramping and scraping bone" and restructuring "blood", the former Jingdong digital technology and now Jingdong science and technology are turning quickly and amazingly.

The following numerous problems, converged into three: what is Jingdong technology? What to do? What to do?

On July 13, 194 days after its establishment, Jingdong technology's Jingdong cloud business officially appeared. At the 2021 Jingdong cloud summit, as the core export of Jingdong science and technology, JD cloud released the hybrid cloud operating system "cloud ship", the "cloud building plan" focusing on PAAS ecological opening, and seven basic technology products.

More importantly, JD cloud has made its own characteristics clear to the outside world: "the cloud that understands the industry best". According to Gao Liqiang, President of Jingdong cloud business group, JD cloud will strive to become the strongest industrial cloud, the lowest carbon cloud, the most open cloud and the most value-added cloud within three years.

From Jingdong cloud's public appearance this time, we can have a glimpse of the answers to the above three questions.

Two iterations and unification

In 2017, JD officially put forward the slogan of "technology", and technology became the third growth curve of JD after trading and service.

Since then, Jingdong technology has experienced two major changes. On December 6, 2019, JD integrated the structure and responsibilities of the original three business divisions of JD cloud, artificial intelligence and IOT to establish the business department of JD cloud and AI, and the other was the recent establishment of JD technology group.

Compared with the former Jingdong science and technology, the introduction of cloud and AI Jingdong technology is undoubtedly a complete transformation.

One obvious feature is that the financial business in Jingdong technology is further weakened, correspondingly, the color of science and technology is more intense. At least from the perspective of organizational structure, fintech is only one-fifth of the internal business of Jingdong technology. By comparison, the business departments with technical attributes such as cloud, digital city, robot, intelligent customer service and IOT are more abundant.

This also coincides with the role of Jingdong Technology Group in Jingdong. As the core export platform for Jingdong group to provide technical services and the bearer of the third growth curve of Jingdong, the gene of Jingdong technology must be technology.

"Technical service is something we have to do, which is our positioning and foundation, which has not changed at present. And from the current point of view, this choice is even more correct. The intellectualization of industrial numbers is the biggest opportunity in the next decade. " On July 13, in an interview with media including the 21st century economic report, Zhou Bowen, chairman of Jingdong group's technical committee, said.

The goal of taking technical service as the third growth curve has not changed, but the posture of Jingdong embracing technical service. In fact, in the face of the establishment of Jingdong technology group, another feeling of the outside world is that in the past, the number division of Jingdong, the cloud and AI business group of Jingdong had a little bit of promotion at the customer and business level, but now they have been reorganized through integration.

"At the end of 2019, the merger of cloud, AI and IOT is equivalent to the internal integration of the technology sector. Now, when several branches merge with cloud and AI, it is equivalent to merging the business sector." Jingdong technology insiders told the 21st century economic report, "I think it can be simply understood as two organizational iterations, one is technology unification and the other is business unification. These two unifications are crucial for future development."

Gao Liqiang pointed out that the integration of Jingdong's two businesses is based on the needs of enterprise's digital and intelligent transformation“ When we visit customers, we will find that the digital transformation of customers does not only need a set of IT system, but also needs to give them industrial capabilities. Now we can integrate a series of industrial service capabilities of Jingdong group, including retail, logistics and supply chain, so as to form a more complete service content. "

"The cloud that understands industry best"

Jingdong technology is the leader of Jingdong group's export of technical services, and Jingdong cloud is the starting point of Jingdong technology's industrial Internet.

"JD cloud has risen to the technical service brand of JD Technology Group for enterprises, governments and other institutions, and is committed to providing digital intelligent solutions based on supply chain for enterprises, financial institutions, governments and other customers." Recently, Gao Liqiang said in an interview with the media including the 21st century economic report.

"Jingdong cloud is the cloud of Jingdong first, with a deep brand of Jingdong." Talking about the characteristics of Jingdong cloud, Gao Liqiang pointed out.

In fact, as a "super connector" connecting millions of SKUs and hundreds of thousands of brands at one end and more than 500 million consumers at the other end, JD has been deepening the industry and building the whole society's supply chain system in the past 18 years, thus creating a world record of 31.2 days of inventory turnover.

"JD can understand consumers better than consumers and brand merchants better than brands," says Gao Liqiang. "Behind this, it relies on technologies such as big data, artificial intelligence and cloud computing."

As a result, with the gradual development of JD business, JD cloud also has the industry gene.

For Sany Heavy Industry, which has agents all over the world in dozens of countries, behind the huge network system, there are complicated information flow, business flow and data flow“ The agent hopes to solve the delivery quickly after the payment voucher is uploaded, but from the financial point of view, we need to track and audit the flow direction of the payment, so as to control the risk. " A person in charge of Sany's digital business told the 21st century economic reporter. This tedious process not only increases the human cost of enterprises, but also reduces the business efficiency.

After cooperating with JD cloud, the pain points were solved. It is reported that Sany can automatically obtain the reconciliation form and the bank receipt provided by the supplier by using the JD cloud RPA intelligent reconciliation robot and connecting its own CRM system, capital system, rebate system and other business processes. Then, the OCR technology is used to automatically identify and input the information into the financial system without manual intervention, which improves the efficiency and accuracy of information input.

"The ability of value-added industry is the difference between JD cloud and other cloud manufacturers." Gao Liqiang pointed out that "in every link of the social supply chain, JD takes off the gloves and makes a first-hand experience. Jingdong cloud serves Jingdong closely. For all the technologies that JD needs in the industry, JD cloud will practice and do the best. Therefore, it has been doing it closely with the development of the industry. "

Technology base and industry integration

From the 2021 Jingdong cloud summit, we can see that Jingdong cloud is fully embracing industry and service industry.

The first hybrid cloud operating system cloud ship in the industry was released, and the first fully open PAAS ecological "cloud building plan" was released. With an open attitude, JD cloud threw out its commitment: "no product bundling", "comprehensive and open services" and "maintaining open commercial value". As the first cloud manufacturer to fully open from IAAs to PAAS, JD hopes to create the most dynamic industrial ecology.

However, the emphasis on industrial gene leads to another question: is Jingdong cloud more focused on industry or technology.

Many Jingdong science and technology personages believe that industry and technology are never the opposite, and it is difficult to talk about them separately“ The integration of technology and industry is the integration of technology and industry. This is what Jingdong technology is committed to. " "We're not just talking about single point technology, we're more focused on integration," Zhou said

This is also the proposition of Jingdong science and technology team in the past six months. It is understood that the general technologies of JD technology, such as core data capabilities, artificial intelligence, blockchain, etc., are provided by the R & D team at the back end to provide the basic technology base and R & D platform. Within JD technology, front-end business departments such as financial technology, digital city and cloud will put forward many demands, which are abstractly decomposed and researched and developed by the basic technology team, The front-end business team focuses on providing different customized solutions for the government, enterprises and financial institutions, so as to realize the effective coordination and allocation of industry research resources.

At the same time, in the face of cutting-edge trends, JD's general technology team also needs to have its own judgment. For example, at this cloud summit, the launch of JD Vientiane + privacy computing platform was just made by the R & D team of back-end basic technology. The platform can provide a data fusion application scheme in a secure and trusted environment, break the information island, and realize "data available invisible, data immobile and value dynamic". On this basis, some technology products with wider application scenarios have been incubated and developed to the front end facing customers“ There are two types of technological progress, one is from the scene, let the scene decompose into specific technical problems, "Zhou Bowen pointed out," the other is the evolution of technology itself, we have to do both. "