Teach You How To Deal With Customers' Difficult Problems.

　　 1, * * Brand clothing Too old for young people to wear?

A: Yes, sir, miss, I agree with you. In fact, the brand is now moving slowly to fashion and leisure. Besides, you see only 1/3 of the products. Actually, we have gentleman fashion that suits you very well. Fashion clothes are simple, generous and sometimes flavour.

　　 2. How many brands does * * brand have?

A: so far, * * Brand men's wear is the only brand of * brand clothing company. Making excellent gentleman Mens is our only goal, and only in this way can we achieve real specialization.

　　 3, can I wear a stripe with a lower weight? I don't know what to wear.

A: actually, some big brother stripes are already very suitable for you, but you need to wear stripes, but I still suggest that you choose the stripes and thin ones, which can make you look slender.

　　 4, I skin What color is better to wear?

Answer: Oh, big brother, you speak very humorous, black skin is actually quite healthy. You see Louis Koo is also very deliberately tanning the skin, we just have some suitable for your face, color can not be too dark, like this is more suitable.

　　 5, I bought a silk T-shirt at your store last week. Can I change it accidentally?

Answer: brother, I am sorry, replacement is not acceptable, but we can help you to restore it to the head office.

　　 6, miss, we don't have so much money on us, but I like this one. Cheap Do you?

Answer: do you have a card with you, sir? We can swipe cards on our side. It doesn't matter. If you want to buy it, you can pay in advance for a certain amount of cash. We'll keep it for you. How do you like it?

　　 7, don't you introduce me? I'll see it myself.

Answer: Oh, big brother is not, we have just arrived products, you do not know that the new model, I do this to introduce to you the latest style, if you do not like it, you first look at yourself, what need to call me.

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In fact, the so-called collocation in men's clothing brand is definitely not just the jacket and trousers. Although men's customers have a strong sense of shopping, but because male customers are afraid of trouble, the demand for one-off shopping is larger than that of female customers. Therefore, once the sales consultant triggers the demand of male customers, he will not buy her own trouble to pick up the goods with her next time, so it is easy to pick up the products at once. This time, the sales consultant should grasp the opportunity of joint sales, because the customers will not be as muddy as the female customers, and the speed will be faster. However, if these commodities are not present in front of him or on his own body, the possibility of his own demand for sending out his own products is very low.

In bedding industry, there will be the same situation. As soon as customers enter a store, sales consultants have already set their customers' needs in their own cognitive scope, attempting to make unlimited sales performance improvement within a limited scope, not all eyes can see.

I have found on several sales sites of bedding brands that sales consultants are very knowledge-based when introducing packages and cores. The expertise of products is very skillful and tirelessly, but once they go to bath towels, bathrobes and pajamas, their introductions are pale and weak, and even some sales consultants who have insufficient sales have emphasized to customers that brands are few in style in this respect, and they can not be selective. It's not that these products are not attractive, but sales consultants are not ready to attract them.

The joint sale must be between the main commodity and the main commodity, and the perfect cooperation between the main commodity and the general merchandise can make effective improvement. Of course, the sales consultant should be able to clearly understand and treat every commodity on the scene. Otherwise, even if these commodities appear in the store as the "commodity" role, they can only play the function of "display props". Although they occupy a certain display, they can not produce the actual sales promotion effect. Especially in the commercial area, it is not easy to rent a storefront, even if it is rented, the rent is expensive, which makes many bosses break their brains. Therefore, managers should think about how to make every commodity on the display surface be able to turn around in such a situation, and make sure that the goods flow freely as far as possible, so that we must not waste resources.