Emotional Labor And Mental Health Of Employees

< p > in recent years, with the advent of the era of global competition, people's work and life rhythm is faster and faster, the impact of massive information in the digital age, the grim employment situation caused by the population explosion, the deterioration of the ecological environment, the temptation and choice of all kinds, the doubts about career development and enterprise prospects, and the uncertainty of the future social and political and economic development expectations, have all made workers' mental health problems prominent.

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< p > mental sub health and unhealthy condition are more and more perplexing the enterprise's < a href= "http:// www.sjfzxm.com/news/index_c.asp" > employee < /a >, depression, depression, anxiety, irritability, depression, dissatisfaction, insomnia, fear, helplessness, pain and other unhealthy psychological reactions, like a ghost, always perplexed the management to the general staff and the heart of the ordinary employees. When severe, it can cause enterprises to stagnate and become extinct in the serious "internal friction".

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< p > under such circumstances, the mental health problems of employees have attracted more and more attention from "a href=" http:// www.sjfzxm.com/news/index_c.asp > enterprise managers < /a >, and the mental health care work of employees is imminent.

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< p > emotional workers always carry on the process of emotional reinforcement and emotional replacement: on the one hand, they should enhance intimacy between themselves and their clients, imagine their strangers as friends and relatives, treat them as if they were their own relatives; on the other hand, they should hide their true feelings and express the emotional needs of the enterprises correctly.

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< p > even if the employee dislikes or dislikes a person, but once the person becomes his own service object, he still needs to express his happy and happy expression.

Under such circumstances, employees can suppress their true feelings for a long time. There are likely to be some negative consequences, mainly in three aspects: emotional exhaustion, depersonalization and job satisfaction reduction.

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< p > > a href= "http:// www.sjfzxm.com/news/index_c.asp" > emotional exhaustion < /a > means emotional workers are depressed because of heavy role burden and strong conflict of roles, and even feel depressed for a long time. They feel that they have been "hollowed out" and unable to continue to pay.

This occurs quite frequently in the emotional labor of medical staff.

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< p > de personalization is that emotional workers tend to regard service objects as a service object rather than a living person when they need to invest in high frequency emotional labor and long duration service.

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At this point, emotional expression of emotional workers is also a procedural unconscious reaction. The emotional reactions they show on the surface are completely separated from their inner feelings, and their smiles and enthusiasm are only a mechanical action to complete their work within P.

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< p > excessive emotional labor will also reduce the job satisfaction of service workers. It shows that they are not enthusiastic about work, can not afford to lift their spirits and have a clear turnover intention.

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